Analog Trunk / Phone Tap Cards
blueButler can tap the analog trunks and/or phones that connect to your PBX with 4, 8, 16 or 24-port analog tap cards for analog recording of incoming and outgoing calls. Each of the Analog Tap cards is installed in the blueButler Windows server and connects to the trunk or phone with a standard 50-pin telco amphenol cable that connects to the wiring block using T-connects or Bridge-clips. Up to 16 cards can be installed in each server and multiple servers can be clustered together providing unlimited scalability.
blueButler simultaneously records the audio for each trunk or phone and detects caller-id between the first and second ring. blueButler stores the audio file for each call and compares it to the SMDR call detail record produced by the PBX to determine which extension or agent-id to associate with each call. The calls are stored against the corresponding user profiles in the SQL database.
With blueButler, you can choose to record all inbound and outbound calls on the analog trunks or license just the phones that you want to record. All other recordings are automatically purged from the system if the SMDR data does not match to a licensed extension.